Privacy Policy

Rafid Automotive Solutions. LLC. and/or its affiliates (collectively “Rafid Automotive Solutions. LLC.”, “we” or “us”) collects information about you when you use our mobile application, website, call-centre and other products and services (collectively, the “Services”) and through other interactions and communications you have with us. This privacy policy sets out the basis on which any information, including any personal data, we collect from you, or you provide to us, will be processed by Rafid Automotive Solutions. LLC. Each time you access or use the Services or provide us with information, by doing so you are accepting and consenting to the practices described in this privacy policy.

I. Scope and Application

This privacy policy (this “privacy policy") applies to persons anywhere in the UAE who access or use our Services (“Users”) as well as to our partners and customers or any other persons who use the Rafid Automotive Solutions LLC. App.

Collection of Information

Information You Provide to Us

We collect information you provide directly to us through your access or use of the Services, such as when you create or modify your account, request services, contact customer support, or communicate with us. This information may include: your name, email address, phone number, postal address, vehicle picture, vehicle details, payment method, and other information you choose to provide.

Please note that we do not knowingly collect, keep, or maintain personal information from children under the age of 18 through the Services, as we require that all users represent to us that they are at least 18 years old.

Information We Collect Through Your Use of Our Services

When you use our Services, we collect personal information (i.e. information that could be used to contact you directly such as full name,, phone number, or email address) (“Personal Information”) and demographic information (i.e. information that you submit, or that we collect, that is not personal information; this may include, but is not limited to, post code, hometown, device information.

Information We Collect from Other Sources

We may also receive information from other sources and combine that with Personal Data we receive from you or collect through our Services. For example:

  • Through our call center agent if you share any data.

II. Use of Personal Data

We may use Personal Data which you provide to us or we collect from you to:

  • Provide, maintain, and improve our Services, including, for i.e. provide products and services you request (and send related information), develop new features, provide customer support to Users, develop safety features, authenticate users.
  • Send you communications of interest to you, including information about products, services, promotions, news, and events of Rafid Automotive Solutions. LLC. And its subsidiaries, where permissible and according to local applicable laws; and to process any promotion entries.
  • Allow you to participate in interactive features of our Services.
  • Keep our Services safe and secure; and
  • Personalize and improve the Services, including to provide or recommend features, content, social connections, referrals…

III. Storage and Transfer of Personal Data

You agree that we have the right to transfer the Personal Data described in this privacy policy to and from, and process and store it in the United Arab Emirates. Where this is the case, we will take appropriate measures to protect your Personal Data in accordance with this privacy policy. By submitting your Personal Data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure your data is treated securely and in accordance with this privacy policy.

By accessing or using the Services, you do hereby represent and warrant that you understand that all information submitted by you through the Services or otherwise to Rafid Automotive Solutions. LLC. may be used by Rafid Automotive Solutions. LLC. in accordance with applicable laws, this privacy policy, and our customer terms of use.

IV. Sharing of Personal Data

We may share Personal Data which we collect about you as described in this privacy policy or as described at the time of collection or sharing, including as follows:

Through Our Services We may share your Personal Data:

  • With third parties through a partnership or promotional offering made by a third party or us;
  • With your employer (or similar entity) and any necessary third parties engaged by us or your employer, if you participate in any of our services.

V. Other Important Sharing

We may share your Personal Data;

  • With Rafid Automotive Solutions. LLC. subsidiaries and affiliated entities;
  • With vendors, consultants, marketing and advertising partners, and other service providers who need access to such Personal Data to carry out work on our behalf or to perform any contract we enter into with them;
  • In response to a request for information by a competent authority if we believe disclosure is in accordance with, or is otherwise required by, any applicable law, regulation, or legal process;
  • With law enforcement officials, government authorities, or other third parties to enforce or apply our Terms of Service, to investigate potential breaches or if we believe your actions are inconsistent with our Terms of Service, or to protect the rights, property, or safety of Rafid Automotive Solutions. LLC. or others;
  • With third parties in connection with, or during negotiations of, any merger, sale of company assets, consolidation or restructuring, financing, or acquisition of all or a portion of our business by or into another company;
  • If we otherwise notify you and you consent to the sharing; With third parties in an aggregated and/or anonymized form which cannot reasonably be used to identify you.

VI. Your Choices

Marketing and Opting Out

We provide end users the opportunity to opt-out of receiving communications from us and our partners. You have the option opt-out and not receive any future promotional material from us.

VII. Security Precautions

Your Rafid Automotive Solutions. LLC. Employees have access to your account information. Rafid Automotive Solutions. LLC. staff will never proactively reach out to you and ask for any personal account information, including your password.

We. make every effort to ensure that your Personal Data is secure on its system. We have staff dedicated to maintaining our privacy policy as set forth herein and other privacy initiatives, periodically reviewing Web security and making sure that every Rafid Automotive Solutions LLC. Employee is aware of our security practices. Unfortunately, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, Rafid Automotive Solutions. LLC. cannot guarantee the security of any Personal Data you transmit to us, and you do so at your own risk. If You have any further questions on this issue, refer to our customer terms of use. To the extent permitted by applicable law, Rafid Automotive Solutions. LLC. expressly disclaims any liability that may arise should any other individuals obtain the Personal Data you submit to Rafid Automotive Solutions LLC..

Information on the App. may be changed or updated without notice. The Group may make improvements and/or changes in the products and/or services and programs described herein and, on the App,, at any time without notice; and users agree by using this App to be bound by any improvements and/or changes thereof. We encourage you to periodically review this privacy policy for the latest information on our privacy practice.

If you have any questions, comments and requests related to this Privacy Statement, or if you have any complaints related to how Rafid Automotive Solutions. LLC. processes your personal data, please contact us at [email protected].